Effective Conflict Resolution Storyboard

This training guide summary sheet is a 2-sided document with a storyboard on one side and an application template or other supplemental resource on the reverse.

Learning Outcomes

• Identify the four stages of the conflict resolution cycle (Analyse, Discuss, Propose and Review).
• Recognise the characteristics of effective and ineffective conflict resolution.
• Practice a number of resolution options.
• Formulate a personal action plan developing your conflict resolution skills.

Storyboard Headings

• Diagnosing the Conflict situation.
• Assessing different conflict responses.
• Applying the best resolution mode.
• Preparing for collaborative discussions.
• Establishing genuine dialogue and discussion.
• Building rapport and respect between parties.
• Proposing potential solutions.
• Moving towards agreement.
• Reviewing the agreed solution.
• Reviewing the resolution process.
• Progressively establishing early resolution systems.

Downloadable:
This product is a downloadable PDF. By purchasing this product, you are entitled to print one copy for your use. Photocopying and distributing the storyboard to others is a violation of the copyright. If you wish to make additional copies of this storyboard for use in a classroom or other group setting, you may purchase a reprint licence from this webstore.

Details:
Author(s): Jon Warner
ISBN: 978-1-84892-081-1
Availability: Downloadable
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